Shipping & Returns
SHIPPING POLICY
Shipping will take anywhere from 3-4 weeks after processing as each item is hand made and shirt/hoodie orders are ordered each Sunday so your patience is greatly appreciated. Processing will normally take between 3-5 days. If you have followed our guidelines and haven't received your order, please contact us at delagrangedesigns124@gmail.com. All orders ship from Canton Ohio, USA via UPS.
SHIPPING CARRIER DELAYS/LOST/STOLEN
Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our location. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.
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In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email delagrangedesigns124@gmail.com for assistance. Please note that we are not required to replace your missing merchandise. Ownership of packages turned over to USPS, transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.
Return & Exchange Policy
DUE TO COVID19, returns/refunds/cancellations are not accepted.
Proof of purchase is required for all exchanges; no exceptions. Customers who need an exchange will be responsible for shipping costs of the new exchanged item.
All exchanges must be authorized by us before exchanging merchandise. Simply contact us by emailing delagrangedesigns124@gmail.com within 14 days of the order's delivery date.